Warranty Issues - Kawasaki Ninja 250R Forum
 
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post #1 of 6 (permalink) Old 03-08-2010, 05:36 PM Thread Starter
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Location: Gloucester, Va, USA
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Warranty Issues

I took my bike to the dealer. I needed a rear tire and I had a mechanical issue. Under hard braking, the oil pressure and temperature light would come on and go off. It was as if there was an electrical reset. I had them look at the problem.

After a week, they told me that the oil and coolant was low, causing the problem. I know the oil wasn't low, as it is part of my "preflight" every time I ride. I haven't checked the coolant in 1500 miles, so it may have been low. (doubt it)
They also told me that 11 bolts were loose, including the motor mount. (what I believe caused my instrumentation problems) All said and done, they tightened the bolts, added half a quart of oil, and topped of the coolant. (without calling for authorization). The bill was 178 bucks, and still no tire!

I realize that the bolts are to be checked during the first service and I had a buddy, who is a tech at another bike dealership, perform the first service. Since my buddy performed the first service, I have no receipt. Whether the dealership performed the service, my buddy did, or I did, I feel that these loose bolts should be covered under warranty.

Even if the bolts are not covered under warranty, I feel the dealership should have called me for authorization before performing the service.

Also, when they added oil, the dealer added Kawasaki oil to the engine, then told me that I needed to change the oil ASAP because I had Amsoil in the crankcase that did not jive with the Kawasaki oil.

What do yall think? Is my dealer crooked or should I cut them slack?
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post #2 of 6 (permalink) Old 03-10-2010, 03:16 PM
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jacked

Kenny, I definitely would be upset if they did that without authorization. I am learning maintenance very quickly, as the dealers are a rip off. They wanted $180 just to install frame sliders. Which dealer was that.
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post #3 of 6 (permalink) Old 03-10-2010, 03:34 PM
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owners manual

On page 158 of my owners manual it talks about owners satisfaction and what to do if you are not satisfied with a dealers service.
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post #4 of 6 (permalink) Old 03-10-2010, 03:54 PM Thread Starter
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It was a dealer in Kilmarnock. (all I need to say) They finally got my tire in today (2 weeks since I initially called) The whole experience has left a sour taste in my mouth. I'm gonna have them put the tire on, but I won't do business there anymore.
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post #5 of 6 (permalink) Old 03-15-2010, 12:23 PM
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I would be upset too. I don't think that's the right way to conduct business.
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post #6 of 6 (permalink) Old 03-16-2010, 08:34 AM
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I would also upset if they didn't notify me that the service is not covered under warranty BEFORE they do the work. That's how it should be, at least from my experience with cars and pretty much anything else.
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