Join Date: Apr 2009
Location: Gloucester, Va, USA
I took my bike to the dealer. I needed a rear tire and I had a mechanical issue. Under hard braking, the oil pressure and temperature light would come on and go off. It was as if there was an electrical reset. I had them look at the problem.
After a week, they told me that the oil and coolant was low, causing the problem. I know the oil wasn't low, as it is part of my "preflight" every time I ride. I haven't checked the coolant in 1500 miles, so it may have been low. (doubt it)
They also told me that 11 bolts were loose, including the motor mount. (what I believe caused my instrumentation problems) All said and done, they tightened the bolts, added half a quart of oil, and topped of the coolant. (without calling for authorization). The bill was 178 bucks, and still no tire!
I realize that the bolts are to be checked during the first service and I had a buddy, who is a tech at another bike dealership, perform the first service. Since my buddy performed the first service, I have no receipt. Whether the dealership performed the service, my buddy did, or I did, I feel that these loose bolts should be covered under warranty.
Even if the bolts are not covered under warranty, I feel the dealership should have called me for authorization before performing the service.
Also, when they added oil, the dealer added Kawasaki oil to the engine, then told me that I needed to change the oil ASAP because I had Amsoil in the crankcase that did not jive with the Kawasaki oil.
What do yall think? Is my dealer crooked or should I cut them slack?